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During the pandemic, there were those who couldn't do their shopping for one reason or another, so volunteers would help out. Some could pay for their groceries, but others couldn't. At the beginning of the video, we're in the ZEN, a housing project on the outskirts of Palermo. ZEN stands for Zona Espansione Nord (northern expansion zone). Towards the end of the segment, we're at Milan's Pio Albergo Trivulzio, a nursing home and hospital where many people died in the first wave of Covid-19.