Arianna is on tenterhooks waiting for the phone call that could change the course of her life. When she can't bear it any longer, the phone rings. No caller ID.

Arianna starts work at Phones and More. Her first task is to call a list of publications to find out about ad space. When she gives her email address, she uses the word chiocciola [snail] for the @ sign. Koreans also say "snail shell" when they see an @ sign, while the Dutch see a monkey's tail, and the Norwegians see a pig's tail.