Arianna starts work at Phones and More. Her first task is to call a list of publications to find out about ad space. When she gives her email address, she uses the word chiocciola [snail] for the @ sign. Koreans also say "snail shell" when they see an @ sign, while the Dutch see a monkey's tail, and the Norwegians see a pig's tail.

Marino meets Silvana and they start chatting by the sea. They discover that their professions are related (naturopathy and body-psychotherapy) and they enjoy sharing ways of looking at emotions and symbols.

Arianna has a meeting with her boss, Luca, to talk about the increase in printing costs and Marika's role in the issue.