Marika's mistake and an increase in printing costs make Arianna's job all the harder. Fortunately, she and Adriano may be able to work something out.

Arianna starts work at Phones and More. Her first task is to call a list of publications to find out about ad space. When she gives her email address, she uses the word chiocciola [snail] for the @ sign. Koreans also say "snail shell" when they see an @ sign, while the Dutch see a monkey's tail, and the Norwegians see a pig's tail.